Mitel Communication Devices Review

Quick Overview

Let’s be real for a second: when it comes to office communication tools, there are a lot of options out there. But if you’ve been in the game for any amount of time, you’ll know that not all phones, headsets, or conference systems are made equal. That’s where Mitel comes in. Known for their reliability and feature-packed devices, Mitel has become a staple in office communication, especially for businesses that require robust, high-quality voice services. In this review, we’re diving into some of their best offerings, including their IP phones, conference devices, headsets, and accessories. You’ll find everything from basic office phones that just get the job done, to top-of-the-line systems that are perfect for large-scale meetings or flexible work environments. If you’re considering upgrading your office gear or outfitting a new workspace, then stick with me as I break down the pros and cons of these Mitel devices—and trust me, I’ll share a few mistakes I made along the way to save you some hassle.

The Mitel 5330E IP Phone

First up is the Mitel 5330E IP Phone. Now, let’s be honest: when you think about office phones, you probably don’t get too excited. I mean, they’re just phones, right? But here’s the thing—this phone might change your perception. It’s designed to be a reliable workhorse, which, in the office world, is exactly what you need. Out of the box, the 5330E feels solid. You know that feeling when you pick up a product and immediately think, “This is built to last”? That’s this phone. I can’t help but appreciate that it’s not just a cheap plastic shell that feels like it’ll crack if you drop it. It’s durable, well-built, and, most importantly, very functional. For starters, it offers both PoE (Power over Ethernet) and Gigabit options, making it easy to integrate into your network no matter what kind of setup you’ve got. The speakerphone on this model is solid too—good enough for clear calls without having to shout at the device. I’m a fan of how intuitive the controls are. The display is crisp and easy to read, even under harsh office lighting, and it has enough programmable keys to accommodate a range of functions without feeling cluttered. Now, the one thing that really stands out to me with the Mitel 5330E is the call quality. I’ve used many IP phones, and this one really impressed me. No crackling, no weird feedback—just clear, smooth audio. As a result, it’s perfect for those long conference calls or back-to-back meetings. In short, this is an IP phone that does everything you need it to, and it does it really well.

Mitel MiVoice Conference Phone UC360

Next up, we have the Mitel MiVoice Conference Phone UC360. Now, if you’ve ever sat in a meeting where the audio was terrible, you know how frustrating it can be to constantly ask people to repeat themselves. But thankfully, the UC360 is here to save the day—especially if you’re dealing with large conference calls or remote teams spread across different locations. This device is an absolute beast for conference calls. The first thing I noticed was the sound quality. The UC360 uses HD audio technology, so voices come through clear as day—no static, no muffled speech, just crisp, professional sound. This is a major win for anyone who’s been in a conference call where half the participants are inaudible or speaking from another room. But it’s not just about sound. This phone offers a ton of flexibility. It comes in both PoE and Gigabit versions, which makes it easy to connect to any network setup. I was initially worried about setup, thinking it would require some kind of IT wizardry. But honestly, it was plug-and-play. Set it up, and you’re good to go. The controls are simple but effective. The UC360 has a touchscreen interface that allows you to navigate calls, adjust volume, and switch between different conference modes with ease. Another standout feature is the array of microphones. Even if people are sitting at opposite ends of the room, the microphones pick up their voices without issue. This is particularly useful for larger meetings where you might have people scattered across a wide table. The one thing I will say is that, while the UC360 is an incredible piece of tech, it’s not exactly cheap. But if your business relies heavily on conference calls, it’s definitely worth the investment. Plus, the peace of mind knowing that everyone will be heard clearly is priceless in my book.

Mitel Wireless DECT Headset for 6930 and 6940 Phones

Now, I know some of you are more mobile workers, constantly on the move between desks, meeting rooms, or even on the go. If that’s you, you’ll want to check out the Mitel Wireless DECT Headset. It’s designed specifically for the Mitel 6930 and 6940 phones, so if you’ve already got one of those phones, then this headset is a perfect companion. I have to admit, I was initially a little hesitant. Headsets can sometimes feel awkward or uncomfortable, especially if you’re wearing them for long hours. But the Mitel DECT headset surprised me. The design is sleek, and it’s surprisingly comfortable to wear. I could walk around the office or even grab a coffee without having to take it off. The sound quality is excellent too—clear and crisp, with no issues on the other end. It’s a great option if you’re someone who values mobility without compromising on sound quality. One downside is that it’s only compatible with the Mitel 6930 and 6940 models. So, if you don’t already have one of those, this headset isn’t for you. But if you do, it’s definitely worth considering for those who need to multitask or prefer not to be tethered to a desk.

Mitel Cordless (DECT) Headset and Module Bundle

If you’re looking for something a bit more versatile, the Mitel Cordless (DECT) Headset and Module Bundle might be exactly what you need. Designed for use with the Mitel 5330, 5340, and 5360 phones, this bundle offers a complete solution for those who need the freedom of wireless communication without sacrificing sound quality. The setup is straightforward—plug in the module, sync up the headset, and you’re good to go. The headset itself is comfortable, with padded ear cups that make it easy to wear for extended periods. The sound quality is what you would expect from a Mitel product—sharp, clear, and reliable. I also like that this bundle is refurbished, which makes it a more budget-friendly option while still delivering the quality Mitel is known for. I’d recommend this bundle to anyone who’s looking for a hands-free solution for their Mitel IP phones. Whether you’re in a busy office or a home setup, this will allow you to move around freely without worrying about cables or losing call quality.

25 Pack of Black Handset Cords for Mitel Phones

I know, I know—cords don’t exactly sound exciting. But if you’re managing a larger office or simply need to replace old cords, the 25 Pack of Black 12 Ft Handset Cords is a solid purchase. These are compatible with a wide range of Mitel IP phones, including the 5200 and 5300 series, and they offer good durability. I had to order these because my old cords were starting to wear out, and I didn’t want to deal with buying single cords one at a time. These work perfectly fine, with no issues of cracking or fraying. If you’re looking to stock up or replace a few cords around the office, this bundle is a solid choice.

Mitel Cordless Handset and DECT Module Bundle

Finally, we have the Mitel Cordless Handset and DECT Module Bundle, #50005711. This is a great accessory for users of the Mitel 5330e, 5340e, and 5360e phones. If you prefer the convenience of a cordless handset but don’t want to mess with tangled wires, this is your solution. The headset is comfortable, and it’s easy to install. It provides excellent call clarity, and I never had any trouble with dropped calls or poor reception, even when moving around the office. If you’re using one of the compatible Mitel phones, this bundle is definitely worth considering.

Final Thoughts

So, after spending some time with Mitel’s devices, what’s the final verdict? Honestly, I’m impressed. Mitel’s IP phones, headsets, and conference equipment offer solid performance with features that cater to both large businesses and smaller teams. Whether you’re in the market for a dependable office phone, a conference solution that actually works, or a wireless headset for ultimate flexibility, Mitel has you covered. Sure, some of their devices are a bit on the pricier side, but when you consider the build quality and the performance, I think they’re worth the investment. My only regret? Not picking up the 5330e IP Phone sooner. It’s become an absolute staple on my desk.

So, whether you're upgrading your office tech or outfitting a new team, these Mitel devices offer a solid mix of quality, features, and value. Highly recommend!